Merchant Onboarding Executive
Title: Merchant Onboarding Executive
Our client is a fast growing fintech with operations in Kenya, Tanzania, Rwanda, Seychelles and Mauritius. They seek to recruit a merchant onboarding executive to their Kenyan team. The ideal candidate will act as a link between the business development and compliance teams to ensure correct merchant information is keyed in to their system during onboarding.
As the Sales Administrator your responsibility will be assisting the BD & Sales team in the day-to-day dealings with existing & new client accounts. You will deepen/strengthen client experience by providing excellent ongoing day to day service, assisting with the transaction journey, helping simplify documentation requirements and answering client questions.
- React quickly to client queries to ensure there is a smooth client transaction process and identify any questions / problems.
- Collaborate with the Compliance team to complete transactions by collecting required documents from clients and ensure transaction approval is completed in a timely manner.
- Complete initial checks of documents submitted to ensure they meet the basic requirements set out by the Compliance team.
- Support the BD & Sales team by collaborating with internal stakeholders (Compliance & Legal, Finance, Service Delivery).
- Support and improve the customer transaction journey acting within defined SLAs.
- Proactively anticipate client requirements and requests ahead of time.
- Lead with customer-centric approach by setting high standards for client support and customer happiness.
- Supporting the sales department with other administrative tasks, upon request.
- Promote and Contribute to Information Security Management System (ISMS) procedures, initiatives and best practices within the department and the organization;
- Be available for ISMS training and awareness sessions; and
- Perform other related duties as assigned
Degree in Business Management / Administration or a relevant field
At least 3 years’ experience in a busy payments / financial technology company
Knowledge of merchant acquisition, onboarding support