The role:

• Develops customer service strategies in line with the overall company goals
• Ensure adherence to company regulations and performance goals
• Managing a team of Customer Service Executives
• Ensuring the team meet their KPI; including communicating team goals and targets
• Assists management with hiring processes and new team member training
• Respond to team querries, helps with team member problems, and oversee team's work for quality and guideline compliance
• Ensure efficiency and quality customer service, including interacting with customers, answering customer inquiries, and effectively handling customer complaints

The Candidate:

• Degree certificate holder in relevant field
• 5 years plus Ecommerce Customer Support experience, with at least 3 years as a team leader: experience in working with start-ups is a plus.
• experience in managing a huge team of young, multiskilled, and multitalented employees
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