Key Responsibilities

• Develop partnerships with assigned customers, maximizing opportunities in existing and new markets and managing needs of customers.
• Execute sales and account management to achieve sales objectives in assigned territory.
• Work with customers through proper coordination of orders and deliveries, channel distribution to ensure stock availability at the assigned wholesalers.
•  Responds timely to customer inquiries and resolves issues and concerns promptly while keeping customer retention a priority.
• Pursue business opportunities by understanding customers' diverse, specific business needs and applying product knowledge to meet those needs.
• Monitor and report on competitor activities to the Area Sales Manager.
• Keep the ASM updated of the state of the trade in all areas worked in, particularly as it applies to distribution effectiveness and CIL’s position in the market.
•  Implement Trade/Shopper Marketing initiatives throughout the General Trade Channel, ensuring that such initiatives are kept refreshed.
• Secure new orders from prospective customers and from existing clients by up selling and cross selling in line with set individual targets. Achieve and exceed sales targets set by Area Sales Manager and contribute to team targets.
•  Cultivate new sales leads to establish business; identify and develop new business through networking, courtesy and follow-up calls.
• Continuously visit markets to strengthen relationship with existing accounts and identify and bring on board new accounts.
• Promptly deal with all customer complaints and follow up to ensure their issues have been resolves satisfactorily.
• Gather feedback from customers on products and services so as to inform improvement decisions.
•  Prepare weekly sales plans and submit comprehensive reports (daily, weekly, monthly and quarterly basis) as per the requirements.  

Qualifications, Knowledge and Experience

• Minimum of Diploma in Business Administration or related.
• Bachelors’ degree preferred.
• Minimum 2 years’ experience in Sales or related roles.

 Key Competences

• Good planning, organizational and time management skills.
• Exceptional customer service skills iii. Rapport building and ability to influence.
• Demonstrate a high degree of sensitivity, confidentiality when dealing with internal and external customers.
• A go-getter, results oriented with excellent follow up skills.
• Good interpersonal, communication and presentation skills.
• Have a high sense of accuracy and attention to detail. viii. Business and financial acumen with high work ethic, tenacity and flexibility.
• Have good numeracy, problem analysis and reporting skills.
• Highest level of personal and professional integrity