The position is responsible for providing support, and handling the Finacle 10.x application and related issues raised by banks.

Key Roles:

• Finacle installation and configuration i.e. 10.x
• Finacle service configuration and workflow customization.
• Analyze and resolve Finacle 10.x application related issues
• Coordinate between banks and Infosys
• Update team on a regular basis on various tasks
• Responsible for bank data validation
• Responsible for customer service
• Provide Level3 (L3) support for Finacle 10.x Core Banking Application
• Parameters maintenance at Bank, Branch, Scheme and Account level.

Desired Skills & Attributes

• Good understanding of the EOD / BOD process in Finacle 10.x, backend tables and relation with CSIS DB.
• Must be able to analyze and debug issues raised with respect to Finacle Application.
• Must be able to understand the different logs generated for different modules i.e. CORE, CRM, FI, Connect24, SVS and SSO.
• Able to write complex SQL queries, Pl/SQL stored procedures, scripts, MRTs, MTTs and shell scripts
• Understand the setups involved in Clearing, Standing Instructions, Trade Finance and Loans
• Able to work long hours occasionally
• Available for the customers and willing to support whenever the need arises
• A clear focus and quality service delivery

Minimum Requirements:

• Advance Diploma / Bachelor’s degree in Computer Science, Information Systems, Information Technology
• 3+years work experience in core banking applications support, preferably Finacle 10.x
• MUST have working knowledge of UNIX Environment 
• Experience in writing Oracle/SQL queries and procedures with exposure to database level