Roles & Responsibilities

• Ensure a high level of availability for all Office 365 services Collaborate with other IT teams to troubleshoot and resolve technical issues
• Train and support end users on the use of Office 365 applications and features Conduct research and make recommendations on new products and solutions to improve productivity and efficiency
• Configure and manage security settings and compliance features to safeguard data and guarantee regulatory compliance
• Manage user accounts, licenses, and permissions in line with company policies Monitor service fitness and performance, and take proactive actions to prevent or mitigate issues
• Monitor trends and developments in the Office 365 ecosystem and keep abreast of changes in the competitive landscape Perform regular backups of data and systems and develop and test disaster recovery plans Write and maintain documentation for procedures, processes, and configurations
• Provide Level 1 &2 support for end users experiencing problems with Office 365 applications and services Stay conversant on new features and capabilities, and plan and execute upgrades and migrations as needed
• Monitor usage patterns and usage rates to ensure that employees are using the system efficiently and effectively Maintaining security by monitoring the system for potential vulnerabilities, identifying risks, and taking action to mitigate them
• Troubleshoot technical issues with hardware or software that is used in conjunction with Office 365, such as printers or mobile phones that use Exchange ActiveSync
• Manage the deployment of new features or functionality after they have been tested in a staging environment
• Create reports about the usage of Office 365 and identify potential areas for improvement based on the data collected
• Provide support for mobile devices that use Office 365, including Android phones and iPhones

Desired Skills and Attributes:

A MUST-HAVE:

• Degree in information technology, computer science, or a related field
• 3+ years’ experience in Citrix Administration, MS O365 Administration, Azure Cloud Administration, and, AWS Cloud Administration