Customer Relationship Executive

Our client, a manufacturing company seek to hire a self-motivated and efficient Customer Relationship Executive who will be reporting to the Commercial Manager to ensure high levels of customer satisfaction through excellent sales service.

Key Responsibilities

• Plan and conduct visits for existing and potential customers in the assigned markets in order to achieve the given sales targets.
• Customer Relationship Management by managing and developing alliances with the existing customer base within the assigned markets to enhance the achievement of sales and profitability objectives.
• Follow up on all leads, requests/quotes issued to new/potential clients to ensure the business is secured.
• Drive high customer service satisfaction through timely resolution and response to sales inquiries and concerns.
• Monitoring and reporting of market trends and conditions, competitor activities, products, prices, and developments.
• Prepare and provide relevant reports and information based on the two to guide management decision-making.
• Prepare and submit accurate and timely weekly / monthly/quarterly sales reports to the manager to facilitate a comprehensive sales performance review and proper planning for the various segments.
• Participate and represent the company at trade exhibitions, events, and promotions in order to attract new customers, promote our brand and enhance customers' awareness of the company's product range.
• Implement a collection plan geared towards ensuring collection targets are achieved and cash flow levels are maximized ensuring the AR is at Zero (100% collection)
• Conduct periodic product training for both existing and potential customers to enhance both our brand awareness and product knowledge.

Qualifications & Experience

• Diploma Sales & Marketing or relevant field.
• 3years of experience, preferably in a fast paced environment like FMCG or Manufacturing.
• Excellent Persuasion, negotiation and influencing skills.
• Ability to communicate to different types of customers both verbally and written.
• High levels of professionalism with internal and external customers.
• Excellent Customer Service, Customer Relationship, and Interpersonal Skills.
• Effective planning and organization skills with the ability to design and execute action plans.

Our client is provides equal employment opportunities. For balances, male candidates are preferred for the role.