Executive ICT – Oracle and Functional Expert - Mombasa
FMCG
Job Summary
Location : Mombasa Kenya
Total View :20
Job type : Full Time
Job expires in 2 days
Industry
FMCGJob Description
Oracle and Functional Application Expert is responsible for providing technical support, troubleshooting, and maintenance of software applications used within the organization. Collaborating with end-users, IT teams, and external vendors to ensure the effective utilization of application systems.
Responsibilities:
- Provide first level support for software applications, addressing user inquiries and technical issues.
- Troubleshoot and resolve application-related problems, escalating complex issues to the IT Manager when necessary.
- Conduct training sessions for end-users on the effective use of applications.
- Develop training materials and documentation for new and existing applications.
- Develop training materials and documentation for new and existing applications.
- Assist in data migration, data cleansing, and data validation tasks related to application systems.
- Monitor data integrity within applications and databases
- Ensure that application systems comply with security policies and regulations.
- Implement and monitor security measures to protect sensitive data.
- Generate reports and analytics from application systems as requested by stakeholders.
- Create and maintain documentation related to application configurations and processes.
- Analyze and troubleshoot issues related to application functionality, working with users and vendors to identify and resolve problems.
- Gather feedback from end-users on application performance and usability.
- Provide recommendations for improvements and enhancements
- Liaise with software vendors to report issues, request support, and stay informed about product updates.
- Manage relationships with application vendors.
Minimum Requirements
- Bachelor’s degree in information technology, Computer Science, or related field.
- 2+ years of experience in application support and maintenance
- Experience with Oracle in the FMCG sector is a MUST