Roles & Reponsibilities:

• Creating procedures and policies that ensure timely payments while maintaining a high level of customer retention
• Making follow ups on debts in order to meet the set weekly, monthly and year to date collection targets.
• Reconciling accounts that have been escalated from the AR team Monitoring debtor balances to ensure a reduction in DSO
• Ensuring credit and collection policies and procedures are followed within the company Liaising with customers, as well as internal personnel including the sales team
• Generating list of non-payers for stop order on services.
• Liaising with external debt collection agencies to chase after difficult debtors
• Recommending listing of bad debts with Credit Reference Bureau, and the delisting of payers Acknowledging receipt of customer debt related complaints and attending to the same
• Attending to customer inquiry calls and queries. Reconciliation of disputed invoices.
• Reconciliation of customer accounts so as to maintain an up to date ledger.
• Ensuring credit policy is followed by all account holders
• Ensure all invoices and support documentation are dispatched in good time to the clients from the billing department, in liaison with the accountants
• Resolve any disputes or complaints from clients to ensure a good business relationship
• Daily reconciliation of debtor’s accounts
• Ensure that account statements are sent to customers regularly
• Verify balance of account receivables to ensure all figures are accurate on the ledger
• Develop, implement and periodically update the credit control policy in consultation with other stakeholders
• Producing reports on debts and collections as and when required.
• Taking a proactive role in managing and collecting debts of company debtors
• Evaluating new credit requests and reviewing customers’ credit rankings with banks
• Setting up of terms and conditions of credit
• Following up payments as needed
• Negotiating re-payment plans
• Preparation of statements, client status reports and all relevant information as required Managing sales ledger

Minimum Requirements:

• Bachelor’s degree or Background in Finance /Accounting.
• 4+ years of experience in credit control management in the service industry