Roles & Responsibilities:

• Control the implementation of the standard operating procedures , quality audit (internal and external) and by continually monitoring it against the approved action plan.
• Continuously developing employees’ skills.
• Ensuring our agreed contractual KPIs with the clients and internal KPIs are met.
• Ensuring the organization, the expertise and the means are in line with the objectives given by the Manager.
• Ensuring the risk control framework is in place.
• Evaluating the subordinate’s performance.
• Implementing all actions to ensure minimal disbursements exposure (compliance classification procedures, application of proper billing and expenses posting to the files and manage the risk (focus on debit).
• Implementing all actions to ensure minimal extra/ additional charge exposure.
  Implementing good conditions of the case transfer in case of organization changes within the team.
• Keeping the team informed of the changes/evolutions & communicate the necessary internal alignments, objectives.
• Monitoring the quality of service provided to the clients.
• Frequently reviewing the Standard Operating Procedure and ensuring alignment to serve customers.
  
  

Mininum Requirements:

• Bachelors degree in supply chain management, Commerce, Business Administration or any other related field
• Relevant proffessional cerfications
• 5+ years' experience in a busy Shipping industry with at least a 1 year experience in managing a team