C& F Solutions Manager

1. CF Solutions & Account Support

• Act as the primary point of contact for key customers, providing end‑to‑end logistics solutions across imports, exports, and multimodal services.
• Design and propose tailored CF solutions aligned with customer requirements, operational capabilities, and commercial objectives.
• Coordinate with Operations team 

( Sea/ Air & Road) Transport, Warehousing Team, Finance teams and other internal support Teams  to ensure smooth execution of agreed solutions.

• Support RFQs, tenders, and pricing exercises by providing operational inputs and solution frameworks.

1. Customer Care & Service Management

• Monitor shipment milestones to ensure proactive communication with customers on shipment status, delays, and exceptions.
• Handle customer escalations, claims, demurrage/detention issues, and billing disputes in a timely and professional manner.
• Ensure adherence to agreed Service Level Agreements (SLAs) and continuously improve service performance.
• Drive customer satisfaction initiatives and service quality reviews.

1. Reporting & Process Improvement

• Prepare and analyze customer service KPIs, shipment performance reports, and service improvement action plans.
• Identify recurring issues and lead root cause analysis and corrective measures.
• Participate in implementing process improvements, digital tools, and system enhancements to improve customer experience.

1. Commercial & Relationship Management

• Support customer retention and growth through regular engagement, service reviews, and business development support.
• Identify upselling and cross‑selling opportunities in collaboration with the sales team.
• Assist senior management with customer presentations, business reviews, and strategic planning. 

• Strong customer service and relationship management skills
• Excellent communication and stakeholder management abilities
• Problem-solving and decision-making capability
• Commercial awareness and solution-oriented thinking
• Ability to work under pressure and manage multiple priorities
• Proficiency in MS Office; experience with logistics ERP systems is an advantage

Experience

• 5 years in Logistics/ FMCG/   Supply Chain Management/Sales or Commercial Management

Personal Attributes

• Customer-centric mindset
• Proactive and detail-oriented
• Strong leadership,  Interpersonal skill and coordination skills
• Professional, ethical, and dependable

Qualifications

• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.